Refund Policy
Satisfaction Guarantee
If you decide that you are not happy with your purchase, you are welcome to return it unused and in original packaging within 30 days for a full refund or exchange.
12 Month Guarantee
If your product proves to be defective within a 12 month period, you are welcome to either exchange it or receive a full refund. Please email info@ilovelights.com.au for instructions.
Items not received or received damaged
Please contact I Love Lights for instructions. Phone 0419 888 819 or info@ilovelights.com.au
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you decide that you are not happy with your purchase, you are welcome to return it unused and in original packaging within 30 days for a full refund or exchange.
12 Month Guarantee
If your product proves to be defective within a 12 month period, you are welcome to either exchange it or receive a full refund. Please email info@ilovelights.com.au for instructions.
Items not received or received damaged
Please contact I Love Lights for instructions. Phone 0419 888 819 or info@ilovelights.com.au
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.